. Eligibility for Returns
- Returns are accepted within 30 days from the date of delivery.
- Products must be unused, unopened, and in their original packaging with proof of purchase.
- Customized, perishable, or clearance items are not eligible for return.
2. Return Process
- Contact our support team at info@frutonet.com or call +91 9461775491 to request a return.
- Provide your order number, product details, and reason for return.
- Once approved, our team will guide you through the return shipping process.
- The product must be shipped back to our warehouse at the provided address.
3. Refund Policy
- Refunds are processed after inspection of returned items.
- Refunds will be initiated to your original payment method within 5–7 business days.
- Shipping charges and COD fees (if applicable) are non-refundable.
- In case of damaged or defective items, a full refund or replacement will be provided at no extra cost.
4. Exchanges
- Exchanges are available for defective or wrong items received.
- If the requested replacement is unavailable, a full refund will be issued instead.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Used or damaged products (not caused by Frutonet).
- Customized or special-order products.
- Products without original packaging or proof of purchase.
6. Cancellations
- Orders can be canceled before dispatch for a full refund.
- Once shipped, cancellations will fall under the return process.
7. Contact Us
For return or refund assistance, please reach out to us:
📧 Email: info@frutonet.com
📞 Phone: +91 9461775491